Website Privacy Policy
Purpose
Mind and U is committed to protecting your privacy and handling personal information in a respectful, secure, and lawful manner. This Website Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit our website or contact us online.
This policy is made in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS requirements.
Personal Information We Collect
When you interact with our website, we may collect personal information such as:
· Your name and contact details
· Information provided through website enquiries or referral links
· Any information you choose to provide when contacting us
We only collect information that is reasonably necessary for responding to enquiries, referrals, or providing information about our services.
How Information Is Collected
Personal information may be collected when you:
· Contact us via email or phone
· Submit an enquiry or referral through a linked online form
· Interact with our website
Where possible, information is collected directly from you or your authorised representative.
Use of Personal Information
Information collected via our website is used to:
· Respond to enquiries and referrals
· Communicate with participants, families, and stakeholders
· Support service intake and engagement
· Meet legal and regulatory obligations
We do not use personal information collected via our website for marketing purposes.
Third-party Service Providers (Splose)
Our website includes links to secure third-party platforms, including Splose, which we use to collect referrals, enquiries, and service-related information.
When you submit information via a Splose form, your information is managed in accordance with Splose’s privacy and security practices, as well as this Website Privacy Policy. Splose is a secure, NDIS-compliant practice management system used to support service delivery and record keeping.
You may choose to review Splose’s Privacy Policy via their website.
Disclosure of Information
Personal information collected via our website will not be shared unless:
· You have provided consent
· It is required or authorised by law
· It is necessary to meet safeguarding or regulatory obligations
We do not sell or trade personal information.
Website Usage and Cookies
Our website may use cookies or similar technologies to support basic website functionality and understand how the site is used. This information is collected in a way that does not identify individuals and is used only to improve website performance and user experience.
Storage and Security
Mind and U takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information collected online is handled securely and access is limited to authorised persons only.
Access and Correction
You have the right to request access to, or correction of, your personal information. Requests can be made using the contact details below.
Privacy Concerns and Compliance
If you have concerns about how your personal information has been handled, you may contact us directly. You may also lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Contact Details
For privacy enquiries or access requests, please contact:
Mind and U
Director: Lottie Anderson
Email: hello@mindandu.com
Updates to this Policy
This Website Privacy Policy may be updated from time to time. The current version will always be published on our website.